Air Uganda issues public statement about grounded flights
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Air Uganda issues public statement about grounded flights
Image via hiiraan.org
BY PROF. DR. WOLFGANG H. THOME, ETN AFRICA CORRESPONDENT | JUN 20, 2014
After international flights by Ugandan-registered airlines were
grounded following the panic suspension of Air Operators Certificates
(AOCs) by the Uganda Civil Aviation Authority, Air Uganda has also
come out with a statement by CEO Cornwell Muleya, further clarifying
the reasons their flights had to be suspended.
The Uganda Civil Aviation Authority has not issued any statements, as
the beleaguered regulatory body continues to struggle to put the audit
findings by the International Civil Aviation Organization (ICAO)
right.
The June 19, 2014 letter from Cornwell Muleya, CEO of Air Uganda, states:
The International Civil Aviation Organization (ICAO) concluded a
review of Uganda Civil Aviation systems, structures and operations on
17 June 2014. After this review, the airlines registered in Uganda
received notification from the Civil Aviation Authority that all Air
Operator Certificates (AOCs) for International Operations had been
withdrawn and a new recertification process will be undertaken.
The AOC is the document that allows airlines to mount flights and
without it, airlines cannot operate their air services. That is why we
have been unable [to] operate flights since 17th of June when the
notice was received. Air Uganda is working closely with the CAA to
complete the processes required to resolve the matter in the shortest
possible period. We will keep you advised of developments in this
regard.
Options are available for customers with existing bookings made on or
after Thursday, 17 June 2014 to arrange for alternate flights to their
destination or to get a refund. Kindly contact Air Uganda on the
telephone numbers below or your Travel Agent for assistance.
Travel Centre: 1 256 (0) 41216555 / (0) 31216555, 256757717634, or email:
feedback@air-uganda.com
We sincerely regret the inconveniences caused to you our valued
partners and clients and appeal to your understanding, as this arises
from circumstances beyond our control. We will keep you updated on the
resumption of our operations.
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